Shipping Policy

Shipping Policy

At FJORD, we are committed to delivering your order safely and efficiently, wherever you are in the world. We work with trusted international shipping partners to provide reliable delivery and a smooth shopping experience.

Order Processing

Every order goes through the following stages before shipment:

Processing Time

Orders are typically processed within 1–3 business days.

Processing includes:

  • Order verification

  • Quality inspection

  • Packaging

  • Dispatch preparation

Orders placed during weekends or public holidays will begin processing on the next business day.

Delivery Times

Once your order has been dispatched, estimated delivery times are:

Destination Estimated Delivery
United States 7–10 Business Days
Canada 7–10 Business Days
United Kingdom 5–8 Business Days
Australia 7–10 Business Days
Europe 6–10 Business Days
Rest of the World 7–14 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Delivery may occasionally take longer due to:

  • Customs inspections

  • Weather conditions

  • Carrier delays

  • Public holidays

  • High-volume shopping periods such as Black Friday, Christmas, or New Year

Shipping Costs

We currently offer:

Free Worldwide Premium Shipping

Every order includes:

  • Free worldwide shipping

  • Track & Trace

  • Secure packaging

Cost: Free

Priority Processing

Want your order packed first?

Priority Processing moves your order to the front of our fulfilment queue.

Cost: $1.99 (or local currency equivalent)

Please note that Priority Processing speeds up order handling only and does not change the delivery speed once your parcel has been shipped.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number.

You can monitor your shipment throughout its journey using our Order Tracking page.

Please allow up to 48 hours for tracking information to become active after dispatch.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges, where applicable, are the responsibility of the customer and are not included in the purchase price or shipping costs.

FJORD is not responsible for delays caused by customs clearance procedures.

Shipping Insurance

Customers may choose to purchase Shipping Insurance during checkout for additional protection.

Coverage

Shipping Insurance covers:

  • Lost packages

  • Packages stolen during transit

  • Items damaged while being transported

Coverage applies up to the declared value of your order.

Claims

If you need to make a Shipping Insurance claim:

  • Report damaged parcels within 7 days of delivery.

  • Report lost parcels within 14 days of the estimated delivery date.

Please provide:

  • Your order number

  • Photographs (for damaged parcels)

  • Any supporting documentation requested by our Customer Care team

Exclusions

Shipping Insurance does not cover:

  • Delivery delays

  • Customs delays

  • Incorrect shipping information supplied by the customer

  • Indirect or consequential losses

  • Damage occurring after delivery

Refunds for Shipping Insurance

Shipping Insurance is non-refundable once purchased, regardless of whether a claim is made.

By purchasing Shipping Insurance, you acknowledge and accept these terms.

Order Changes & Cancellations

We begin processing orders shortly after they are placed.

For this reason, we cannot guarantee that an order can be modified or cancelled once it has been submitted.

If you need to make changes, please contact us immediately at:

hello@fjordfootwear.com

If your order has not yet entered fulfilment, we'll do our best to accommodate your request.

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If an incorrect address is provided and the parcel cannot be delivered, FJORD cannot accept responsibility for the failed delivery.

If you notice an error after placing your order, contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update the shipping details.

Lost or Delayed Shipments

If your parcel appears delayed beyond the estimated delivery timeframe, please contact our Customer Care team.

We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, we're happy to help.

FJORD
Blue Winter Group Ltd

71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: hello@fjordfootwear.com