At FJORD, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our refund and return policy below.

Common Return Reasons & Resolutions

Defective Product or Quality Issues

If your item arrives with a manufacturing defect or quality issue, we'll gladly send you a replacement at no additional cost.

Wrong Size or Colour Sent

If we shipped the wrong size or colour, we'll send you the correct item free of charge.

If you ordered the wrong size or colour yourself and your order has already been processed, we are unable to offer a free replacement. However, you may return the item in accordance with this policy.

Changed Your Mind

If you've changed your mind after receiving your order, you may return or exchange the item within our return window.

Please note that return shipping costs are the responsibility of the customer.

Incorrect or Missing Item

If you received the wrong product or an item was missing from your order, we'll promptly send the correct item at no cost to you.

Damaged Parcel Upon Arrival

If your order arrives damaged during transit, we'll replace the affected item free of charge.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order.

If you notice an error immediately after ordering, contact us as soon as possible at hello@fjordfootwear.com, and we'll do our best to update the address before your order is dispatched.

If an incorrect shipping address was provided by the customer and the parcel cannot be delivered, FJORD cannot accept responsibility for the failed delivery. In these cases, we may offer a 50% discount on a replacement order.

Other Issues

If your situation isn't listed above, please contact our Customer Care team. We'll always do our best to find a fair solution.

How to Return Your Order

If you'd like to return all or part of your order, please follow these steps:

1. Contact Us

Email hello@fjordfootwear.com within 30 days of receiving your order.

Please include:

• Your order number

• The reason for your return

• Photos (if applicable)

2. Return Approval

Our team will review your request and, if approved, provide the appropriate return address and instructions.

Please note that returns must be authorised before being sent.

If we do not receive your return within 14 days of approving the request (or hear from you regarding any delay), the return authorisation may be cancelled.

3. Prepare Your Return

Please ensure the item is:

• Unused

• In its original condition

• In the original packaging

• Returned with all accessories and included materials

4. Ship Your Return

Send the parcel to the return address provided by our Customer Care team.

We recommend using a tracked shipping service and sharing the tracking number with us once the parcel has been dispatched.

5. Refund Processing

Once your return has been received and inspected, we'll process your refund within 5 business days.

Approved refunds will be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time for the refund to appear in your account.

Non-Returnable Items

The following items are not eligible for return or refund:

• Pre-order items (unless faulty)

• Products that have been worn, used, washed, or damaged after delivery

• Products returned without original packaging or accessories

• Gift cards (if applicable)

For promotional purchases (including Buy One Get One Free offers), promotional items may be returned; however, returns are limited to a maximum of two promotional items per order.

Products Damaged During Shipping

If your order arrives damaged, please:

1. Take clear photographs of:

   • The damaged item

   • The packaging

   • The shipping label

2. Email the photos to hello@fjordfootwear.com within 5 days of receiving your parcel.

After verification, we'll send a replacement at no cost.

If a replacement cannot resolve the issue, we'll provide a full refund.

Return Conditions

To be eligible for a return, items must:

• Be requested within 30 days of delivery

• Be unused and in resalable condition

• Include all original packaging, accessories, and inserts

• Be approved by our Customer Care team before being returned

Returns sent without prior authorisation cannot be accepted.

Need Help?

If you have any questions regarding returns or refunds, our Customer Care team is here to help.

Email: hello@fjordfootwear.com

We aim to respond to all enquiries as quickly as possible and are committed to providing a smooth and hassle-free experience.

Thank you for choosing FJORD. We appreciate your trust and are committed to ensuring every step of your experience with us reflects the quality and comfort of our products.